When leaders fail to seek out people or information who challenge their ideas, they miss out on opportunities to transform their organizations. Nandan Nilekani, an Indian entrepreneur and politician, says preventing leaders from being isolated at the top comes down to one simple factor: asking and being asked uncomfortable questions. And beyond encouraging an open culture of questioning between employees and leaders, Nilekani goes straight to his customers. Nilekani says: “I’ve had many situations where customers … would call up about something. I would know about a problem even before a number of people. So I think it’s important to be that lightning rod that attracts feedback both good and bad.”
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