According to research by the Engaging News Project at the University of Texas at Austin, uncivil comments dropped by 15 percent when reporters were participating in the conversation. Some newsrooms such as Philly.com are encouraging reporters to participate in the comment sections. Julia Haslanger offers nine tips for journalists to make the transition to the comment section, including trying to understand the commenters’ motivations and not being afraid to disagree on fact-based points.
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