When a business makes a serious failure, the University of Texas at Austin assistant professor Francisco Polidoro Jr. says it triggers a learning cycle, forcing the organization to identify the root cause of the mistake and make changes in its processes and structure. But at the same time, organizations often face external pressure to change, as well as internal pressure to avoid making a similar mistake in the future, and those pressures fade over time. To avoid forgetting those lessons, Polidoro says that managers should make all employees feel like they are tasked with protecting the organization and empowered to raise concerns.
The post Why organizations often forget what they learned from big mistakes, and how to avoid forgetting appeared first on American Press Institute.
from American Press Institute http://ift.tt/1RDgAzT
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