New technologies hold potential for new ways to serve customers, but established companies can find it difficult to abandon the technologies they’ve used for so long. To spur the adoption of new technologies, Willy C. Shih says established organizations should encourage experimentation with new tools and methods. Shih also recommends designing systems so that they can be easily upgraded and can adapt to new opportunities.
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from American Press Institute http://ift.tt/1BtUu9w
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