U.S. tech companies are rushing to mimic Chinese messaging platforms and their success, but WeChat product manager Dan Grover suggests that China’s experience shows that chatbots aren’t always desirable. U.S. chat bots are mostly being designed to perform tasks, such as searching for flights, via a conversation between the user and the bot. But that conversational style requires more action from the user, and China’s most successful chat interfaces are more conventional, such as a multiple choice-style question.
+ Earlier: Dan Grover explains why bots won’t replace apps, but better apps will replace apps
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